These terms and conditions (“terms”) are entered in to between:
Mentor Leah Steele trading as Searching for Serenity (“we/our/us”)
Mentoree, yourself (“you/your”)
One to one programme (“Programme”).
The sessions are provided to you on the basis of these terms.
We will provide you with 6 live calls delivered over the telephone or internet (“sessions”).
You accept our Terms by:
written confirmation that you accept; and
paying for the Programme.
The fee for the programme is £750 GBP (“fee”) payable in full upfront. A payment plan is available (“Payment Plan”). We will advise you in writing if we agree to provide you with any other amount of fee, alternative payment arrangements or different programme details.
We take payment via PayPal (unless we agree and inform you otherwise).
We reserve the right to cancel your programme if payment of the fee is not made within 72 hours of booking or before the first session, whichever is the earlier. For those using the payment plan, monthly payments must be made before the month commences. If payment is late your access to the programme will be suspended.
All sessions will be completed no later than 120 days from the acceptance of these terms or the commencement of the programme, whichever is the latter. Upon completion of the sessions the mentoring relationship can be reviewed and renewed upon discussion and written agreement between both parties.
When we use the words writing or written in these terms this includes email unless otherwise specified.
The programme and the sessions to be provided are mentoring services only and do not constitute professional, clinical, medical, nutritional, legal or financial advice, therapy assistance or counseling. They may relate to specific personal projects, business successes or general conditions in your life or profession.
Please ensure that you read these terms carefully and understand them before accepting them and commencing with the programme.
3.1 Each session will be scheduled at predetermined times.
3.2 Arriving late to a session will result in the length of your session being cut short by the amount of time that you are late for such session. As such you agree that you will arrive on time for your session.
If you choose note to attend a session you will not be entitled to any refund for such missed session.
4. Refund Policy
Your rights to cancel and applicable refund
You may cancel your order for the programme in writing within 30 calendar days of the date of the commencement of the programme. We will confirm your cancellation in writing to you.
We will offer you a full refund for the programme if you cancel your order under clause 4.1 provided the programme has not yet commenced. We reserve the right to charge you for any costs that we have reasonably incurred n starting to fulfill the programme. This charge would be deducted from any refund that is due to you. We will tell you what these costs are when you contact us.
We will provide refunds to the extent required under English Law. We will not provide refunds for any additional reasons.
5.1 You acknowledge that these terms are confidential and you agree not to disclose them to any third party.
All confidential information provide by you to your mentor will be kept strictly confidential and will only be disclosed with your consent or as required by law.
We will use the confidential information you provide to us to:
provide the programme
process your payment for the programme
inform you about similar services that we provide but you may stop receiving these at any time by contacting us.
6. Intellectual Property
Any reports, recording, workbooks and other materials that we provide to you in the programme and the sessions contain materials which we own or are licensed to use and are protected by English and international laws. You acknowledge and agree that we own the copyright and any other intellectual property rights which subsist in all of the material that we provide to you in the programme and the sessions (“materials”).
You agree that nothing in these terms constitutes a transfer in ownership of any copyright or any other intellectual property rights to the materials.
The materials are provided to you exclusively for your personal and private used. You agree not to:
Use the materials the programme or the sessions for any commercial, business or resale purpose;
Breach of any our or our licensors copyright or intellectual property rights in the materials by altering or modifying any of the materials or creating derivative works from the materials;
Distribute the materials or any part of the materials to any other person or third party.
7. Coaching relationship
Throughout the working relationship your mentor will engage in direct and personal conversations. Your mentor seeks to be honest and straightforward in asking questions and making requests. You understand that the success of the mentoring relationship is based on the information that you provide to the mentor. To help in having a successful mentoring relationship with your mentor you agree to provide such information that is necessary to cultivate a successful relationship with your mentor. If you believe that the mentoring is not working as desired you will communicate that belief in writing to the mentor setting out how you believe the relationship can be improved.
8. Feedback and dispute resolution
8.1 Your feedback is important to us. We will seek to resolve your concerns quickly and effectively. If you have any feedback or questions please contact us.
If there is a dispute with us both you and we agree to the following dispute resolution procedure.
The complainant must tell the respondent in writing the nature of the dispute, what outcome the complainant wants and what action the complainant thinks will settle the dispute. Each party shall meet in good faith to seek to resolve the dispute by mutual agreement and
If the parties cannot agree how to resolve the dispute either party may refer to the matter to an appropriate mediator under English law. The mediator will decide the time and place for mediation. Both parties must attend the mediation recommended and in good faith seek to resolve the dispute through mediation or other alternative dispute resolution processes.
Any attempts made by you or us to resolve a dispute pursuant to this clause shall be without prejudice to any other rights or entitlements of the parties under these terms by law or in equity.
9. Acknowledgement and disclaimer
You understand that you are purchasing this mentoring product at the agreed fee.
You acknowledge and understand that:
We and our mentors are not professional psychologists, psychiatrists, nutritionists or otherwise medically or clinically trained nor are they professional legal or financial advisors. They are not medically qualified to assess your physical or mental condition nor are they trained to give you legal or financial advice. If you are in any doubt please seek expert medical or financial advice before using the programme
The mentoring within the programme is not counseling, psychotherapy or psychoanalysis;
The mentoring within the programme does not deal with the diagnosis or treatment of health and emotional problems;
The mentoring within the programme does not deal with giving you financial or legal advice;
We do not guarantee or warrant any specific result or benefit to you from the mentoring and
As the mentoring within the programme does not constitute medical consultation or treatment, health insurance will generally not apply. The fee may however be considered deductible business expenses, please see your account or tax adviser if you would like advice on this.
Nothing in these terms removes your legal rights as a consumer under English law.
Other than for any claims that relative to liability or losses that we cannot limit or exclude under English law and subject to clause 11.1 below our total liability or damage you suffer or incur is limited to and capped at us resupplying the programme in full in part as applicable or u refunding to you the fee
We only provide the programme and materials for your personal and private use. You agree not to use the programme, the materials o the sessions for any commercial, business or resale purpose and we have no liability to you or any third party for any loss of profit, loss of business, business interruption or loss of business opportunity.
Neither of us is liable for a failure or delay in performing an obligation under this agreement to the extent the failure or delay is because of any event beyond our reasonable control. If either of us if affected in this way, each of us will use our reasonable endeavours to minimise delays or interruptions.
The obligations under this clause will survive the termination of these terms.
Subject to clauses 10.2 and 10.4 and your compliance with these terms we are liable for and agree to indemnifying you and hold you harmless in respect of any loss or liability which you suffer, incur or are liable for as a result of any breach of these terms buy us, our employees contractors or agents.
You are liable to us and agree to indemnify and hold us harmless in respect of any loss or liability which we suffer incur or are liable for as a result of
any information that you provide that is not accurate, up to date or complete or is otherwise misleading; or
your breach of these terms.
You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of the programme including but not limited to disputes, complaints instigation mediation or litigation that arises our of or related to incorrect information you have give us.
The obligations under this clause will survive termination of these terms.
Either party may terminate these terms by giving the other party 30 calendar days’ written notice or a shorter period of bot parties agree in writing.
We may terminate the terms at any time, in our sole direction, if you act in an inappropriate manner, example or such an inappropriate matter include but are not limited to where we reasonably believe that;
our relationship of trust and confidence breaks down;
your manner defames, harasses, threatens, menaces offends or restricts any person; or
your manner is or could be considered to be obscene inappropriate defamatory disparaging indecent seditious offensive pornographic threatening abusive liable to incite racial hatred discriminatory blasphemous in breach of confidence or in breach of privacy; or
that would bring us or the programme into disrepute; or
any other reason outside of our control which has the effect of compromising our ability to work with you; or
you owe us any unpaid fees and such fees are still unpaid 30 days after the day the fees were due.
Either party may terminate these terms if there has been a material breach of these terms and such material breach has not been remedied within 30 calendar days to the satisfaction of the non-breaching party.
The accrued rights, obligations and remedies of the parties are not affected by the termination of these terms.
If these terms differ from any other information that you have been provided with, including by email or phone, these terms apply unless we agree otherwise in writing.
14. Other important terms
These terms are between you and us. No other person shall have any rights to enforce any of its provisions.
Each of the clauses of these terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these terms or if we do not enforce our rights against you or delay in doing so that will not mean that we have waived our rights against you and will not meant that you do not have to comply with those obligations. If we do waive a default by you we will do so only in writing and that does not meant that we will automatically waive any later default by you.
If we have to revise these terms at any time we will give 30 calendar days written notice of any change to these terms before they take effect. You may choose to terminate these terms before such change takes place by providing us with written notice of such termination.
15. Jurisdiction and governing law
These terms are governed by and construed in accordance with English law. Each party agrees to the exclusive jurisdiction of the courts of England and Wales for any claims (whether contractual or non contractual in nature) that may arise in connection with these terms.